Problem with Sierra mc7710 LTE modem

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MC7710 Driver

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MC7710 выполненные сканы

March 4th, 2014, 10:15 AM

Networking manager could not recognize Sierraless MC7710 wireless card although I can see it with an ifconfig -a. I am on Ubuntu 13.10.

I tried different commands

Bus 001 Device 002: ID 1199:68a3 Sierra Wireless, Inc. M C8700 Modem

ls -l /dev/serial/by-id:

Connection to the device via minicom on ttyUSB2 and ttyUSB3 fails and even make the terminal unresponsive (must close the tab).

I also tried to install driver from mycusthelp (http://mycusthelp.net/SIERRAWIRELESS/_cs/AnswerDetail.aspx?aid=44) but it doesn’t compiled.

Is the firmware causing this ?Any idea ?

March 5th, 2014, 07:01 AM

Welcome to the forums isma3!

Please read these threads thoroughly, they contain both the explanation and solution to the problem (understanding the explanation helps deciding what would be the best approach for you) :
http://ubuntuforums.org/showthread.php?t=2165362
http://ubuntuforums.org/showthread.php?t=2121838

March 5th, 2014, 02:58 PM

Thank you for your reply varunendra. I studied both of link you send me but I think the problem is different because in both case the Sierra module uses the cdc_mbim driver while in my case it uses the official driver (Sierra).
So any suggestion ?

March 6th, 2014, 11:50 AM

Yes, I agree. You are using the MC7710 in DirectIP mode (notice that the USB PID is different from QMI/MBIM mode: 68a3 != 68a2) with the sierra and sierra_net drivers, and all should be fine from the kernel/driver point of view. I guess that makes this a ModemManager/NetworkManager problem. I don’t know how to solve that.

Regarding the problems with ttyUSB2 and ttyUSB3, I believe that is expected. Only some of the serial functions are AT command speaking modem functions, and even some of those can have limited functionality. The other ports are CnS, NMEA or something else and may appear unresponsive in minicom.

But ModemManager should be able to probe the correct ports, and also support the sierra_net DirectIP driver.

April 1st, 2014, 01:37 PM

I have great news about the sierraless. I just updated the firmware thanks to their tools on serra wireless website.
It’s just available on windows.

HOW TO INSTALL SIERRA WIRELESS MC7710 UNLOCK WWAN AND CONFIGURE DRIVERS ON PANASONIC TOUGHBOOK CF-31
===============================================

* antistatic wrist strap
* screw driver set (magnetic tips highly recommended !)
* Panasonic Toughbook CF-31 with SIM Card slot (under the HDMI connector on right side)
* «Unlabled» Sierra Wireless MC7710
* Operating Instrution Manual CF-31 from

* Reference Manual from

0. No Warranty for the described steps below !

1. If possible, wear an antistatic wrist strap to prevent CF-31 from damage — if you dont have one, try to «ground» yourself — i.e. avoid sitting on carpets or contact to carpets etc and get rid of static electrical charge by touching grounded piece of metal — for example heating pipe, radiator (search for a blank metal surface since paint is a good isolator we dont want !)

1. First step is to remove the Battery pack from CF-31 — see Operating Instrution Manual CF-31 so the CF-31 does not power up during our «surgery on open heart»

2. Remove the 4 screws on backside of CF-31 from the RAM Module Slot — — see Operating Instrution Manual CF-31 page 14 («Q») or in Reference Manual (more precise !)

3. You will at the left side a sort of placeholder, where two antenna cables (green + gray) connected to. Disconnect the two antenna cables and remove the placeholder by loosen the two screws. You need the two screws to tighten the MC7710 — so keep them and put only the placeholder away (if you strip the MC7710 in future you should reinstall it and reconnect the cables — even if this placeholder has no function, it allows the secure connection of the two antenna cables so they dont damage the CF-31)

4. Now insert the MC7710 into miniPCIe slot of CF-31(label of MC7710 facing to you so its readable) and connect

* the GREEN antenna Cable to connector «MAIN» on MC7710
* the GRAY antenna Cable to connector «AUX» on MC7710

5. use the two screws from Step 3. and tighten the MC7710 to the CF-31 using the screw holes used by the placeholder from Step 3.

6. Close the RAM Module Slot and tighten the 4 screws on backside of CF-31 — i.e. reverse Step 2.

7. Insert Battery Pack into CF-31

8. Power up CF-31 — if it comes to live congratulation — otherwise: Dont blame me !

9. During Boot screen («Panasonic») press the F2 button to enter BIOS — see Reference Manual «Setup Utility»

10. In the «MAIN» Menu there is a menu item called

Choose this Menue Item and enter into the upcoming password dialog:

11. Ones this has been done, you can enter the

WWAN ID from default «ff» to «04» (zero-four)

This was the big show stopper for month on my side — thanks to Panasonic Support, wo told me that MC7710 cannot be installed into CF-31 MK2 and that they dont got the password — HOHOHO !

12. Exit Submenue

13. Enter «Exit» Menue and choose «Save Values and Reboot»

You sould see at least 4 unknown devices labled as MC7710 — thats what we want !

16. Download the MC7710 drivers for CF-53 MK3 from

Even if for W864bit, they can be used for W7 64 at all — and CF-31 MK2+ will accept them.

17. Install first

* at COM/LPT

Sierra Wireless DM Port
Sierra Wireless NMEA Port

* at MODEMS

Sierra Wireless WWAN Modem

* at Network adapter

Sierra Wireless Mobile Broadband Network Adapter

* at USB Controllers

Sierra Wireless WWAN Device

18. Now install the AirCard Watcher

this will install the utility that allows to connect to your carrier

20. Insert SIM Card into CF-31 (right side, under HDMI Connector)

22. After login and starting AirCardWatcherApp you should be able to connect
you will be asked to unlock SIM Card etc.) and 3G/UMTS should work.

HINT: The only thing which does not work is detection of insert/remove of SIM
So if you need to connect using WWAN, shutdown machine, insert SIM and boot.
But this is not so nasty as the pure support of Panasonic saying that a
«unlabled» or «non-panasonic» WWAN Module wont work.

have a lots of fun,
Frank

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